Returns & Refunds
We stand behind our products with a comprehensive 30-day return policy
30-Day Window
You have 30 days from the date of delivery to return your device for a full refund. No questions asked if the device is in original condition.
Full Refund
Receive a complete refund of your purchase price, including original shipping costs. Refunds are processed within 5-7 business days.
How to Return Your Device
Simple 4-step process to return your device
Contact Us
Call +1 (800) 555-TECH or email returns@techzone-usa.com to initiate your return
Get Return Label
We'll email you a prepaid return shipping label and packing instructions
Pack & Ship
Pack your device with all accessories in original packaging and ship it back
Get Refund
Receive your full refund within 5-7 business days after we receive your return
Returnable Conditions
- Device in original condition
- All original accessories included
- Original packaging and manuals
- No additional software installed
- Factory reset completed
- No physical damage
- Return within 30 days
- Valid purchase receipt
Non-Returnable Conditions
- Physical damage (drops, cracks)
- Water or liquid damage
- Missing accessories or packaging
- Signs of excessive wear
- Modified or jailbroken devices
- Expired 30-day window
- Cannot verify purchase
- Devices sold "as-is" or final sale
Important Return Information
Free Return Shipping
We provide prepaid return shipping labels for all returns within our service areas.
Processing Time
Returns are processed within 2-3 business days of receipt. Refunds take 5-7 business days.
Exchanges
We offer exchanges for the same model in different colors or storage capacity, subject to availability.
Warranty vs Returns
Returns are for unwanted purchases. Defective devices are covered under our warranty policy.
Need Help with Your Return?
Our customer service team is here to make your return process as smooth as possible.
Returns Hotline: +1 (800) 555-TECH
Email: returns@techzone-usa.com
Hours: Monday to Saturday, 9:00 AM - 8:00 PM